Privacy & Security
This Policy describes Plano Synergy Holding, Inc.’s and its affiliated companies and subsidiaries (collectively “Plano Synergy”) practices with respect to information it collects and receives from users of this Website (the “Site”), including the types of information collected, how it is used, and with whom it is shared.
This Policy applies only to information we collect from this Site and does not apply to any other business activity of Plano Synergy. By accessing and using our Site, you consent to the collection, maintenance and use of this information by us. If you do not agree to the terms of this policy and do not consent to the collection, use and maintenance of information as described in this Policy, you should leave the Site immediately.
We may collect the following information:
- Email address
- Telephone number
- Mailing address
- Information about product purchases
Collected information may be used to enhance your shopping experience in the following ways:
- Register you as a member
- Prevent online fraud
- Process a warranty
- Respond to your customer service inquiries or requests
- Communicate great values and featured items to you
- Find and stock the products you want
- Customize your shopping experience
- Comply with valid legal procedures, requirements, regulations or statutes
PRIVACY OF CHILDREN
The Site is a general audience website. We do not intentionally collect Personally Identifiable Information (as defined above) from users of this Site who are under the age of thirteen (13). If we become aware that a user of our Site is under the age of 13 and has provided information to us (e.g., placed an order, entered a sweepstakes, contest or other promotion, etc.) using our Site, we will remove that child’s personal information from our files. We may use the information to provide notices to the parents of users under the age of 13 where that may be necessary.
SHARING OF COLLECTED INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put suitable physical, electronic and managerial procedures in place on the Site to safeguard and secure the information we collect online.
We never sell or rent your personal information to any third parties under any circumstances.
We will share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes, including but not limited to: fulfilling warranty requests; offering certain products and services in connection with this site; communicating to customers; providing customer service; enhancing and improving customers’ shopping experience; administering or facilitating surveys, contests or sweepstakes; offering targeted marketing communications to users that opt-in to receive such communications; enabling access to our partners’ websites; providing a personalized shopping experience; and preventing fraud.
Aside from the purposes described above, we will never share your personal information with any other third parties – unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), or to comply with valid legal processes (subpoenas or warrants) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
CONTROLLING YOUR INFORMATION
If you have any questions regarding this policy, believe that any information we are holding on you is incorrect or incomplete, or would like to change your personal information in our records or from lists we share with other quality companies, please contact us via the web contact form. CONTACT US
This Website, as defined below, is directed to residents of the United States of America and is not directed to citizens or residents of the European Union, the European Economic Area, or the United Kingdom. Therefore, the processing and collection of data via this Website may not comply with the General Data Protection Regulation. If you are a resident of the European Union, the European Economic Area, or the United Kingdom; or a citizen of these regions currently residing in one of these regions, DO NOT USE THIS WEBSITE.